Refund policy

Last updated: September 2026

STAIN AWAY does not offer general cash refunds. This policy explains the remedies we do offer.

Change of mind or eligibility returns

You may request an exchange within 10 days of delivery. To be eligible, the product should be unused, in acceptable condition, not intentionally damaged, and returned with its original packaging where reasonably possible. Return shipping is paid by the customer unless we have explicitly agreed otherwise for an individual case.

Damaged, leaking or incorrect items

If your order arrives damaged, leaking, or incorrect, contact us with your order number, a description of the issue, and a complete unboxing video for verification. Cases are reviewed before approval. If approved, we will offer a replacement — the damaged item may need to be returned as instructed. Replacement is not automatic and is not a cash refund.

What is not offered

We do not offer unconditional cash refunds, a money-back guarantee, or a satisfaction guarantee. Refunds are not issued, including for damaged or incorrect orders — these are resolved through exchange or replacement instead.

How to start a request

Email us at stainaway.pk@gmail.com, or use the contact options on our Contact Us page. See our full Returns & Exchanges page for more detail.

Contact

STAIN AWAY, Rawalpindi, Pakistan. Email: stainaway.pk@gmail.com.