ORDERS
Returns & exchanges.
Straightforward terms, so you know exactly where you stand.
STAIN AWAY does not offer general cash refunds. Eligible items can be requested for exchange or replacement within 10 days of delivery. Return shipping is paid by the customer unless we've agreed otherwise for your specific case.
Change of mind or eligibility returns
You can request an exchange within 10 days of delivery. To be eligible, the product should be unused, in acceptable condition, not intentionally damaged, and returned with its original packaging where reasonably possible. Return shipping is the customer's responsibility unless we've explicitly agreed otherwise for your case.
Damaged, leaking or incorrect items
If your bottle arrives damaged, leaking, or the wrong item was sent, contact us and we'll review it. A complete unboxing video is required to verify damage-in-transit claims — please film from before you open the package.
Record your unboxing
Start filming before you open the package, and keep the video handy.
Contact us
Share your order number, a clear description of the problem, and the unboxing video.
Case reviewed
Our team checks the evidence provided before making a decision.
Replacement decision
Approved cases receive a replacement. We may ask you to return the damaged item as instructed.
Refunds are not offered, including for damaged or incorrect orders — approved cases are resolved through exchange or replacement, not cash refunds. Replacements are not automatic; each case is reviewed before approval.
Does STAIN AWAY offer refunds?
No. We don't offer general cash refunds. Eligible cases are resolved through exchange or replacement instead.
What if I just don't want it anymore?
You can request an exchange within 10 days of delivery, provided the product is unused and in acceptable condition. Return shipping is paid by the customer.
My bottle arrived damaged — what do I do?
Contact us with your order number, a description of the issue, and a complete unboxing video. We'll review the case and, if approved, arrange a replacement.
Do I need an unboxing video?
Yes, for damaged-in-transit or incorrect-item claims. It's the fastest way for us to verify the issue and approve a replacement.
Who pays for return shipping?
The customer, unless we've explicitly agreed otherwise for an individual case — for example, a verified damaged-shipment claim.
Start a return or replacement request
- LocationRawalpindi, Pakistan
- Emailstainaway.pk@gmail.com
- Support hoursMonday–Friday, 10 AM–7 PM PKT